Questions and Answers

Your verification will typically be completed within 24 hours of uploading your identity documents. You’ll receive an email notification once verification is complete. If there is an issue with any of the documents you provided, one of our consultants will contact you.

Security Checked is designed for all home hunters, whether you're looking to buy or rent a property. It offers peace of mind by ensuring that everyone who has entered the property you’re considering has been verified as legitimate, not scouting for opportunistic or dishonest reasons. With Security Checked, you can confidently move into your new home, knowing only verified individuals have viewed the property.

Yes, your data is safe. All uploaded documents used for identity verification are deleted immediately after the verification process is completed, ensuring there is nothing left for anyone to steal. The only information we retain is your name, email address, phone number, and photograph.

Security Checked takes data safety very seriously. We use the most secure, bank-level end-to-end encryption, which means your data is scrambled during transmission and can only be reassembled by authorized parties. To anyone else, it appears as unreadable gibberish, making it virtually impossible for anyone to access your private information.

Guidelines for Buyers Visiting Homes for Sale

When visiting a home for sale, it is important to observe proper etiquette and follow best practices. These guidelines ensure a respectful and productive experience for all parties involved, including the seller, real estate agent, and potential buyer.

Open Home Viewings

Open homes are scheduled times when multiple potential buyers can visit a property simultaneously. Here are specific guidelines for these events:

1. Arrive During the Designated Time

• Respect the scheduled timeframe for the open home and avoid arriving too early or too late.

2. Follow Entry Procedures

• Signing in upon arrival is mandatory and requires your name, contact details, and proof of identity, such as a passport or driver’s license. Alternatively, you can simplify the process with your Security Checked QR code, enabling quick and secure entry. This system maintains a visitor record, safeguards the current owner, and preserves the property’s security for the future owner. 
• Remove footwear or wear shoe covers to protect the property.
• Follow any instructions provided regarding areas open for viewing.

3. Be Courteous to Others

• Be mindful of other visitors by giving them space to explore the property.
• Avoid engaging in lengthy conversations that may obstruct pathways or rooms.

4. Limit Personal Interactions

• Save detailed questions or discussions for after the open home, so the agent can address everyone fairly.

Private Viewings

Private viewings are one-on-one appointments, offering a more personalized experience. Follow these guidelines for private tours:

1. Schedule Appointments in Advance

• Always schedule the visit through the agent or seller and confirm the time.
• Notify the agent promptly if you need to reschedule or cancel.

2. Follow Entry Procedures

• Signing in upon arrival is mandatory and requires your name, contact details, and proof of identity, such as a passport or driver’s license. Alternatively, you can simplify the process with your Security Checked QR code, enabling quick and secure entry. This system maintains a visitor record, safeguards the current owner, and preserves the property’s security for the future owner.
• Remove footwear or wear shoe covers to protect the property.
• Respect specific instructions from the agent or seller, including access to certain areas.

3. Ask Questions Freely

• Use this opportunity to ask detailed questions about the property and its features.
• Avoid making critical comments directly to the seller if they are present; direct concerns to the agent instead.

4. Respect the Seller’s Privacy

• Do not touch personal belongings or explore areas not included in the tour.
• Refrain from taking photos or videos unless explicitly permitted.

General Guidelines for Both Open and Private Viewings

1. Children and Pets

   • Do not bring children to initial viewings. Confirming your interest in the property before involving children is recommended.
   • Ensure children remain supervised at all times during viewings and do not let them wander off freely. They should stay by your side at all times and not touch anything.
   • Do not bring pets.

2. Respect the Property

   • Remember that this is someone’s home. Always treat their property and belongings with the utmost respect.

3. Follow Health Protocols

   • As required, adhere to any current health guidelines, such as wearing masks or maintaining physical distance.

4. Provide Feedback

   • Share your level of interest with the agent after viewing the property. Using Security Checked, you can do this instantly through your dashboard, avoiding unnecessary follow-up calls.

By observing these practices, you contribute to a smooth and respectful home-buying process, fostering goodwill and professionalism for everyone involved.

All identity documents you submit are securely deleted immediately after your verification is completed, typically within 24 hours.

Your name, email address, phone number, and photo ( to eliminate impersonation).

Opportunistic crime is on the rise in Australia, and agents have a legal duty to protect their clients' homes and belongings. Security is equally crucial for buyers, who need assurance that criminals posing as homebuyers have not used viewings to identify a property's vulnerabilities, planning to return after the new owner has moved in.

Allowing strangers to enter a property for sale with an unverified name and phone number is both irresponsible and risky. Homes must remain secure; while most visitors are genuine, some exploit this lack of verification. Once all agents adopt Security Checked Verification, it is likely sellers will require it before granting entry.

Yes, it can be done in minutes. Simply send a cancellation request via our Contact Us page.

Security Checked is completely free for all property homehunters. Licensed real estate agents, however, pay a nominal subscription fee to enhance client security, ensuring homeowners feel secure when welcoming prospective homehunters into their homes. This added protection has become crucial, as many insurance companies may deny coverage for theft or burglary if inadequate security measures are in place. The subscription fee is spread across an agent's clients, keeping costs minimal and manageable.

Yes, it is safe. In Australia, all real estate agents are licensed under specific state laws and undergo an annual police check to ensure they are law-abiding citizens. 

It's impossible. When you check in with your code, your submitted photo is displayed. If it doesn’t match the person seeking entry, entry will be denied, and that profile will be locked for further investigation.

Since your QR code displays your photo when scanned, it is useless to anyone else. If someone other than you attempts to use your code, your profile will be temporarily locked for security purposes, and you will be notified of the breach.

That's perfectly fine! You can print your QR code and present it to the Real Estate Agent for scanning, or provide them with your registration number. Your identity will still be verifiable.

Your QR code can be scanned via a video call, or if you're communicating via voice-only call or email, you can simply provide the agent with your membership number for ID verification.

Allowing unrestricted access to your home opens the door to serious risks. Criminals posing as homehunters can exploit open homes to assess security weaknesses, catalogue valuables, and gather personal information—like household schedules and occupant details. It’s astounding what they can learn in just a few minutes. This threat doesn’t just endanger you but also the future owners, as burglars may plan to return when the new owner moves in. As awareness of these dangers spreads, buyers will start to avoid properties without strict entry controls, making controlled access a must for serious sellers.

Unfortunately, discussions about security often arise only after an incident, when everyone is scrambling to manage the fallout. Most insurance companies do not cover thefts where there has been no forced entry, as the intruders were willingly allowed into the home. This places the liability on the agent and the agency.

Before Security Checked, agents lacked a reliable tool to verify attendees and relied solely on trust, assuming visitors would provide genuine names and contact details. However, this approach was inadequate and offered no protection, as many agents frequently reported receiving false information with no way to verify it. Now, Security Checked eliminates this risk by providing a foolproof system that stops criminals at the front door.

No, our focus isn’t on anyone’s background. Security checks are in place to ensure agents can be absolutely certain that the person entering a property is who they claim to be. Right now, individuals with dishonest intentions can easily enter an open home using false names and contact details, and agents lack the tools to detect when they’re being misled. With Security Checked Verification, agents can confirm the identity of each visitor, providing a strong deterrent against criminal activity.

If a burglary or theft occurs at a property currently or recently on the market, agents will have an accurate record of everyone who accessed the home during the sales period. This level of security ensures that criminals are deterred from targeting the property. Knowing that their identity is traceable, they will be less likely to take the risk and will instead move on to homes with inferior or no security, where they can use fake names and numbers without being caught. This added layer of verification serves as a strong deterrent, ensuring only legitimate homehunters gain access and protecting both current and future owners from potential criminal activity.

Security Checked is designed for all property professionals, whether you work in property sales or rentals.